Caring for our customers

We know that relationships with IP companies can lose effectiveness and break down if faceless IP firms manage their clients remotely. Consequently, we endeavour to build strong and lasting working relationships with as much personal contact as is necessary – wherever in the world our clients are located.

Our Customer Service approach ensures a direct line of communication from client to attorney and a representative is always available to discuss the full range of services we offer and arrange appointments for clients with the relevant attorney or adviser.

We actively encourage an open dialogue with our clients so that we can provide the kind of advice and assistance needed to add value to their business.

State-of-the-art systems

We have invested in the very latest technology and have centralised all our formalities and administration function at our Norwich head office. This system allows us to access the details and progress of all cases on-line and provide assurance that deadlines have been met.