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Privacy and cookies

At ip21, we are committed to protecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. 

By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent to the contact information provided at the end of this Policy.

Please be aware that, in all circumstances, we try to never knowingly collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Website Visitors & Cookies

When someone visits this website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it

How this website uses Cookies

The law states that websites need to provide a clear and comprehensive guide to the use of Cookies. Cookies are small text files placed on your computer, in this case by ip21, that help organise and store browsing information. This website uses the following Cookies detailed below:-

Google Analytics

This website uses Google Analytics to store user behaviour on the site, including details such as pages visited, path through the site, length of time on each page, user location, and information on how you arrived at the website. We use this information to improve the website in accordance with user behaviour.

You can read more about these cookies here:

If you would like to opt out of being tracked by Google Analytics across any website you visit, please visit the following link: http://tools.google.com/dlpage/gaoptout.

By accessing this website, you accept the way that we use cookies. However, if you have any reason for concern, you can contact us here. You can also change your Cookie settings in your browser at any time. For more information on how to do this, please click here.

Click here for more information about the EU Cookie directive.

Personal Information

People who submit an online enquiry or email us

When enquiries are submitted to us, either through an online enquiry form or directly to an ip21 email address, we will only use the information supplied to us to respond to the enquiry and any subsequent issues and to check on the level of service we provide.

When individuals apply to work at ip21, we will only use the information they supply to us to process their application. Where we want to disclose information to a third party, for example where we want to take up a reference, we will not do so without informing them beforehand unless the disclosure is required by law. Any personal data we receive from job applicants who are ultimately unsuccessful (including CVs) will be retained for six months and then destroyed.

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use ip21's services

ip21 provides a range of professional legal and consultancy services to its clients, and in order to comply with our professional regulation, our legal requirements (including compliance with anti-money laundering regulations) and to deliver services for our clients (including registering & enforcing IP rights) we have to request certain relevant personal information from our clients.

We use this information to provide the service the person has requested and for other closely related purposes, we store it securely in accordance with our data security policy and the law, and we do not sell or transfer this data to any unrelated third parties.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

How can you access and update your information?

ip21 tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation by emailing info@ip21.com or by using the postal address at the end of this Policy.

We will aim to reply within ten working days to confirm which data we hold and why we hold it, and to supply you with a copy in an intelligible form. If we do hold information about you, you can ask us to correct, update, amend, or remove it and we will comply with all such requests providing we don’t have any conflicting legal obligation.

Data storage and security

ip21 takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

Our website is protected using industry standard SSL (HTTPS). ip21 hosts data with hosting service providers within the EEA. The servers on which Personal Information is stored are kept in a controlled environment. We backup the data on our servers every 24 hours to an offsite secure facility and we have a robust disaster recovery plan which ensures that the business can continue to operate and recover its data in a timely manner.

Whilst we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.

In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store on our websites is maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Our policy towards children

ip21's services are not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact us.

Queries, complaints and contact information

ip21 tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of ip21's collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

Any information requests, comments or complaints should be sent in writing via email to info@ip21.com or by post to: ip21 Limited, Lakeside 300, Old Chapel Way, Broadland Business Park, Norwich, NR7 0WG, United Kingdom.

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